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Returns and Exchanges

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Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from Samovar, you can return your qualifying item(s) for a full refund within 90 days of purchase. Items indicated as Final Sale merchandise are sold as-is and does not qualify for returns. Returned gift sets must be unused with the original with the original sealed packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.

Please contact us to begin a return process at [email protected]

Please note that it typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, we will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the refund credit to post to your bank or credit card account.

EXCHANGES

You also have the option to exchange an eligible item instead of returning it for a refund. Final Sale merchandise is sold as-is and is not eligible to exchange.

CUSTOMER SERVICE EXCHANGES

If a self-service exchange option is not available in your Samovar account, you can contact us at [email protected] to initiate your exchange.

EXCHANGE PROCESSING

Our processing of exchanges entails a unique system for transferring funds because we want you to receive your new item as fast as possible. The funds from the original item being returned will be transferred to an e-Gift Card or an Exchange Voucher when the exchange is initiated. Samovar will then apply the e-Gift Card or Exchange Voucher to the cost of the replacement item. You must return the original item within 14 days of the date of your exchange using the free return label provided to you. You will receive any refund owed to you once we receive the returned original item. If the original item is not received within 14 days, Samovar will charge your original payment method or default payment method (if original method is unavailable) for the cost of the original item (less any refund owed to you if the replacement item costs less).

If you later return the replacement item, a refund for that item (minus any shipping charges from the original order) will be issued to either: (a) an e-Gift Card if an e-Gift Card was applied to the exchange transaction, or (b) the original payment method if an Exchange Voucher was applied to the exchange transaction. The method of exchange by e-Gift Card or Exchange Voucher is determined by the Samovar system and will be disclosed to you at the time that you request the exchange.

As noted above in our return policy, it typically takes about 5-10 business days for your return to arrive at our fulfillment center for processing, and another 2-10 business days for the refund credit to post to your bank or credit card account.

Questions? Contact us at [email protected]

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