I stumbled across Samovar after living in San Francisco. When I relocated south to Huntington Beach, I could not find another company with the same quality. Flash forward 12 years and I still can't find a better product - and this review is also about their exceptional customer service. Exceptional matcha ain't cheap. Period.
I recently purchased an online order for 2 matcha bags and unfortunately, one of the bags had torn and matcha was all over inside the package- a frustrating mess to clean up if you can imagine. I paused and was reluctant to email Samovar as I don't really ever complain, but I felt like I should. I was hoping for some time of a refund however, I couldn't put the blame on them for packaging.. Maybe it was the delivery driver - who knows. I emailed anyway, and they immediately replied and not only replaced the torn bag but included a second one. Now, that is customer service. Exceptional service in person and online.
This company truly cares.