Tara, one of our esteemed leaders from the Yerba Buena location recently inspiredus with her book recommendation The Four Agreements, by Don Miguel Ruiz:
2. Nothing’s Personal. We aren’t at the center of the center of our own little Universe. Instead, our customers are. That said, we value your opinions and watch our actions, all without being too attached to outcomes. That way, we never take things hard, and always take it easy.
3. Assume Not. We live the questions and work our way toward answers on a daily basis. Communication is key, so our customers aren’t ever afraid to express what it is they want. With all eyes on our assumptions, misunderstandings, sadness and drama simply disappear.
4. Our Best, Always. Our best always looks the same, but we always give it. While circumstances change from moment to moment, our commitment to excellence never wavers. We’re simply too busy being the best that we can be, all day every day, to find room or time for judgments. Or, better yet, regrets.