Wholesale FAQ

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Shipping

What are your shipping rates?

All wholesale purchases include $7 flat rate shipping and are shipped via UPS or FedEx Ground unless you select express shipping (additional fees apply).

What are your processing times?

We endeavor to ship all orders for in-stock items within two (2) business days. If an item is not in stock at the time your order is placed, we will ship your order minus the out of stock item, and discount your invoice by the amount of the excluded item. Please allow 5-10 business days for standard delivery once an order has been shipped.

 

Ordering

What are my payment options?

We accept payment via Visa, Mastercard, American Express, and Discover. For orders of 50 pounds of tea or more, please contact us for additional payment term options.

What are your terms of sale and privacy policy?

Click here for our Wholesale terms of sale and privacy policy.

Can I pick up my order at the Tea Lounges in San Francisco?

Pickup at the Tea Lounges is not available at this time.

Note on sales tax:

Tea is not taxed. However, if you are purchasing non-taxed tea ware as the end user, it is your responsibility to report the purchase and pay sales tax on your Sales and Use Tax Return.

For additional questions about placing an order, check out our Online Store FAQ.

 

Product Questions

What do you teaboxes look like?

Click here to learn more about our line of 100% compostable tea boxes.

I want to order a tea that is not on your bulk product list.

In some cases we can fulfill off-list bulk tea orders. Let us know which teas you are interested in!

 

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Contact Us

Fill out our contact form below and we’ll get back to you as soon as possible:

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