Product FAQ

What happened to your black tea tins?

We are excited to now offer teas in 100% compostable packaging. Not only is this more environmentally friendly, but the package is now as ephemeral as the tea inside, while still being able to keep the tea fresh and safe from moisture and sunlight. Please read about our new packaging, and the philosophy behind it, here.

We no longer carry black tins in which our teas were previously packaged; however, all of our teas fit perfectly inside our double lidded Copper Tea Canister.

Depending on the kind of tea, and where it is grown and packed, we may package them differently. Some Taiwanese oolongs are vacuum sealed at the farm in foil pouches. Some Japanese senchas are sealed in kraft paper pouches at the farm. With the small, artisanal teas we get, there are sometimes variations in the packaging.

I loved a tea you used to carry, but I don’t see it on your website anymore. What happened?

Nature sometimes makes it hard. Our teas are from small micro-farms from across the globe, and we can’t always get the exact same tea, season to season. This makes it both exciting, as well as sometimes frustrating. We apologize for the inconvenience, but hope you understand that with such specialty items, they sometimes run out.

Do you sell tea wholesale?

Yes. Please contact us for more information on what that entails.

Do you sell tea bulk?

Unfortunately we do not currently offer a bulk tea option for our online customers.

I am new to tea and would like to learn more.

The first place to go is our Tea Blog with all sorts of tea info, photos, and videos. We even have a section of the blog just for Tea Newbies. If you’re not sure what teas to try first, our sample sets are a good way to try some of our most popular teas.

Why are your teas so expensive?

We don’t believe our teas are expensive! For what you get, our teas are actually some of the cheapest leaves on the market. Considering the artisanal craftsmanship in growing and picking and blending our teas, their freshness, the numerous infusions you get from our leaves, the incredibly complex and robust flavors and aromas, and the fact that we taste test every crop….when it boils right down to it our teas are literally a few cents per cup. For the experience, feeling, taste, and health benefits you get from our teas, we believe that they are actually quite cheap. Also, our teas aren’t for everybody. We source and design our products for people who are passionate about taste, freshness, quality, and fostering deeper human connection. If that’s you, then, please enjoy!

I have a product suggestion for Samovar.

If you are a vendor or have a suggestion for a product you’d like us to carry, fill out this form.

I still need help.

For all other inquiries fill out our Contact Form and we’ll get back to you as soon as possible.