What is your return policy?

We want you to be absolutely delighted with your purchase!

If you are unsatisfied with your tea, please contact us (using the form below) and we will help you perfect your brewing methods or select the right tea for you palate.

Any credit issued will exclude discounts and shipping fees.

For returns of unused tea ware, please contact us within 10 business days from the time your order is delivered, and we will be glad to provide you with a prepaid return label. Once we receive the undamaged return with the original packaging intact, we will refund the cost of the returned item, excluding shipping. Unfortunately, we are unable to refund returns of used or damaged items.

Items with damaged packaging will be charged a 25% restocking fee.

Sorry, we can’t accept unauthorized returns.