My gift certificate doesn’t work.

First, let’s determine what type of discount code you are using. Coupons from our website or email newsletter are be entered in the first page of the checkout process in the field labeled: “coupon/discount code”.

Living Social promotions and Online Gift Certificates are entered on the second page of the checkout process, at the bottom labeled: “Apply a Gift Certificate”. This is where you would enter the 13-digit redemption code for the online store.

We also have physical gift cards (roughly the same shape as a credit card) which are for use only in our Tea Lounges.