Sometimes when I’m at the Tea Lounges and have a moment to myself, I like to sit at a remote corner table and pretend to be a customer. Then I just observe. I never tire of watching haggard, stressed out people plop themselves down, then slowly transform as they experience our warming teas and nourishing food. Watching their eyes get clearer and suddenly seeing – actually seeing – the person sitting across the table from them, and connecting with them for one quiet moment.
I also count how many people are twiddling away on their phones while eating, barely tasting their food or talking to their companions. I’m not against technology at all—I have as much tech as the next guy in San Francisco. The tools of today allow us this unprecedented ability to create movements and organizations and companies, and art.